RothDock Support

Troubleshooting if you have problems with your wireless set-up at home

As with all wireless products there can sometimes be problems in connection if multiple wireless devices are being used in the same space. This is nothing to worry about as we have a solution for the two main problems that you might experience.

Problem 1

your RothDock loses its wireless connection and needs to be reset.

Solution 1

Follow the steps below to pair the dock and receiver manually:

• Turn on both dock and receiver with the receiver set up with amp/speakers Use a pin to press the reset button on the dock which is located 3 cm behind the IPod connector for around 4 seconds until the LED starts to blink fast and then release the button.
• Within 15 seconds from step A, use the pin to press the reset button on the receiver until the speaker beeps. Release the button and the LED of the receiver should be on and there will be a long beep which confirms the pairing.

Problem 2

your RothDock and Wireless LAN are on the same frequency set and won’t both work at the same time.

Solution 2

Follow the steps below to change the frequency on which your RothDock works

• There are 11 channels in the wifi system we use. When the RothDock and the wireless access point are using the same channel there can be interference. The solution is to change the channel of the Rothdock or wireless access point. It’s probably easier for you to change the channel of the RothDock, as follows:
• Press and release the reset button on rothdock within 5 sec (simply 1 click) and then the interference should be greatly reduced. You may repeat this until the interference is minimized, i.e. press for another 5 seconds and the frequency set changes again, etc.
• After changing the wireless channel you need to resynchronize the dock and the receiver as per Solution 1 above.

The above are the only two known wireless application problems that you might have – I hope this helps resolve any issues that you might experience.